Privacy Policy

Last updated: October 2025

1. Introduction

X-Digitech (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website, or engage with our services, and outlines your rights regarding that information. By using our website or services, you agree to the practices described here.

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information: name, email address, phone number, mailing or billing address, provided when you contact us or request services.

Business & Service Data: details related to services requested, project scope, site locations, infrastructure requirements.

Transaction Records: if applicable, records of services provided, invoices, billing or payment confirmations.

Usage Data: information about how you access and use our website (e.g. IP address, browser type, pages visited), if you interact with site features.

Information may be collected when you: submit a contact form; request a quote; communicate via email; request services; or otherwise interact with our website.

3. How We Use Your Information

We use collected information to:

• Provide and manage our IT services (procurement, cloud, asset management, support, etc.).

• Respond to your inquiries, provide quotes or support, and communicate service-related details.

• Maintain records for project delivery, billing, and support history.

• Improve our website, services, and customer experience.

• Send administrative or service-related communications (e.g., confirmations, service updates).

We do not use your personal information for sale, marketing or advertising, unless explicitly agreed upon.

4. Information Sharing and Disclosure

We will not sell or rent your personal information. We may share information:

• With our trusted service providers or partners who assist in delivering services (e.g., hardware vendors, cloud providers, field service subcontractors), only as needed to fulfil the service.

• Where required by law or legal process (e.g. court order, law enforcement).

• With your explicit permission.

We implement safeguards and use contracts with third parties to ensure your data is handled securely and only for intended purposes.

5. Data Security and Retention

We maintain security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include access controls, secure storage, and (where applicable) encryption of sensitive data.

We retain personal and service-related data only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your region, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction or update of inaccurate or outdated information.

• Request deletion of your personal information (subject to applicable laws or business needs).

• Object to or restrict certain processing of your data.

• Withdraw consent where processing is based on consent.

To make a request, contact us at info@xdigitech.com. We will respond within a reasonable timeframe.

7. Cookies and Tracking Technologies

If our website uses cookies, analytics tools, or similar tracking technologies, we will explain which ones, their purpose, and how you can manage them (e.g. via your browser). (Update this section if you implement cookies or third-party analytics.)

8. Children’s Privacy

Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top will reflect the most recent version. We encourage you to review this page periodically. Continued use of the website or our services after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this policy or your personal information, you may contact us at:

Email: info@xdigitech.com

Thank you for trusting X-Digitech. We are committed to protecting your privacy and delivering reliable IT services with transparency and integrity.